NEW FAQs (updated content will be copied n paste in actual FAQ page)
1. Mobile Car Grooming
2. HDB Car Wash
3. General
Mobile Car Grooming (limit to 10 qn)
1Q: What type of grooming services do you provide?
A: We offer 2 types mobile grooming service, scheduled HDB Car Wash at selected estates, as well as various 1 time car grooming services, such as FAMILY+ Disinfection Grooming, Interior & Exterior Grooming.
2Q: What's the difference between HDB Car Wash and other grooming services?
A: HDB Car Wash is available in selected HDB estates, whereas other grooming services are available islandwide.
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HDB Car Wash
(limit to 10 qn)
1 Q: I've made payment, when does my wash begin?
A: For scheduled HDB car wash, you'll receive a confirmation SMS sent to your registered mobile number with your 1st car wash date within 3 working days. For other grooming services, our crew will contact you to arrange for an appointment.
2Q: Where do you operate and what are the operating hours?
A:
| Operating Days | Daily *except Sundays & PHs |
| Operating Hours | 5pm to 11:45pm |
| Locations |
Punggol, |
3Q: What are the non-wash days?
A: HDB car wash will not be carried out during these dates.
| 1 January 2022 | New Year's Day |
| 1 - 3 February 2022 | Chinese New Year |
| 15 April 2022 |
Good Friday |
| 1 - 2 May 2022 |
Labour Day |
| 3 May 2022 | Hari Raya Puasa |
|
15 - 16 May 2022 |
Vesak Day |
| 10 - 11 July 2022 |
Hari Raya Haji |
| 9 August 2022 |
National Day |
| 24 October 2022 |
Deepavali |
| 25 - 26 December 2022 | Christmas Day |
4Q: What time do I need to park my car?
A: Simply park your car at the carpark by 11:45pm for the car wash to be carried out successfully.
5Q: Do I need to inform anyone once I'm home?
A: While it is not compulsory, we appreciate if you're able to tell us where you've parked. Eg. Deck 5A, Lot 222.
6Q: I'm going away for a staycation, do I need to inform that the car will not be around?
A: While it is not compulsory, we appreciate if you're able to let us know in advance.
7Q: Do I need to shift my car to a car washing bay?
A: You do not have to shift your car to the washing bay as we bring our own equipment.
8Q: Do I need to be around?
A: You do not have to be around.
9Q: What happens if I've missed my scheduled car wash?
A: There will not be any deduction for missed wash. The wash count will be rolled over to the following week, and this will continue until your wash package finishes or expires. See below for examples.
10Q: My car was parked at the carpark but why do I still miss the wash?
A: Drop us a message if this happens to you way too frequently. Otherwise, please refer to this page to learn more.
11Q: I’ve changed my car. Can I transfer my remaining wash sessions to my new car?
A: Drop us a message to update your vehicle's information. Additional charges may apply if you are transferring your package to a car from the bigger car category. Refer to our Car Classification List to find out your car size.
12Q: Can I transfer my package to my neighbour?
A: Car wash packages are not transferable.
13Q: I own a van with a private car licence plate, am I able to sign up for car washing packages?
A: Currently, our car wash services are only available for passenger cars. For grooming for van/commercial vehicles, pm us for quotation
14Q: Will there be scratches from the wash?
A: We use fresh cloth and water on every car. This eliminates any possible dirt particles transfer between vehicles.
15Q: I have coating on my car. Is your wash solution suitable?
A: We use MightyWash Wash & Wax solution for all washes. The solution is safe to use on all car surfaces.
16Q: I would like to terminate my wash package.
A: For cancellations and refunds, please see Terms of Service for more details.
17Q: I do not stay at the estates that you operate at, can I drive there for the car wash?
A: It is not recommended, as our crew shuttle around different carparks. You may sign up for our Exterior Wash car wash service, which is available islandwide.
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General (limit to 10 qn)
Q: What are the operating hours?
A: Our office operating hours is from 10am to 6pm.
Q: What other services do you provide?
A: Apart from providing car grooming services, we also provide COE renewal, insurance renewal, buying, selling and consignment of vehicles.
Contact
Q: How can I contact you?
A:
Facebook: www.fb.com/WashCollectiveSG
Instagram: @washcollective.sg
Email: wash@carscollective.sg
Whatsapp: +6584844047 (message only)
Office:
22 New Industrial Road
#05-02
PRIMAX
Singapore 536208
Billing
Q: What are the available modes of payment?
A: We accept Master, Visa, Apple Pay, Google Pay, PayPal, PayNow.
Q: How do I make payment via PayNow?
A: Follow these steps for making payment via PayNow.