FAQs

1. Mobile Car Grooming
2. General
3. Billing
4. Contact Us

Mobile Car Grooming

Q: What type of grooming services do you provide?
A: We offer 2 types mobile grooming service, scheduled HDB Car Wash at selected estates, as well as various interior car grooming services, such as FAMILY+ Disinfection Grooming, comprehensive Interior & Exterior Grooming, Deep Carpet Extraction Grooming, etc.

Q: Whats the difference between HDB Car Wash and other grooming services?
A: HDB Car Wash is only available is selected estates, and customers will have their car washed on a weekly basis. Other grooming services are available islandwide, and prior appointment is needed.

Q: Where do you operate and what are the operating hours?
A:

HDB Scheduled Car Wash Other Grooming Services
Operating Day Daily
*except public holidays
Daily
Operating Hours 7pm to 12am 9am to 12am
Locations

Punggol,
Tampines,
Pasir Ris

Island wide
Wash Type/Method? Scheduled Wash By Appointment


Q: What are the non-wash days
?
A: HDB Scheduled Car Wash will not be carried out during these dates.

 January 2021 New Year's Day
12-14 February 2021 Chinese New Year
2 April 2021

Good Friday

1 May 2021

Labour Day

13 May 2021

Hari Raya Puasa 

26 May 2021

Vesak Day

20 July 2021

Hari Raya Haji

9 August 2021

National Day

4 November 2021

Deepavali

25 December 2021 Christmas Day
*subject to changes

Q: I've signed up for scheduled car wash. What time do I need to park my car?
A: Simply park your car at the carpark by 12am for the car wash to be carried out successfully.

Q: Do I need to inform anyone once I've reached home?
A: While it is not compulsory, we appreciate if you're able to tell us where you've parked. Eg. Deck 5A, Lot 222.

Q: I'm going for a staycation, do I need to inform that the car will not be around?
A: While it is not compulsory, we appreciate if you're able to let us know in advance.

Q: Do I need to shift my car to a car washing bay for grooming?
A: For HDB scheduled car wash, you do not have to shift your car to the washing bay as we bring our own equipment. For other grooming services, we may request your car to be shifted in order to facilitate the grooming session. Our crew will advise you on that.

Q: I need to be around for the grooming session?
A: You do not have to be around for the grooming session.

Q: What happens if I've missed my scheduled car wash?
A: There will not be any deduction for missed wash. The wash count will be rolled over to the following week, and this will continue until your wash package finishes or expires. See below for examples.

HDB Car Wash Singapore

Q: I’ve changed my car. Can I transfer my remaining wash sessions to my new car?
A: Drop us a message to update your vehicle's information. Additional charges may apply if you are transferring your package to a car from the bigger car category. Refer to our Car Classification List to find out your car size.

Q: Can I transfer my package to my neighbour?
A: Car wash packages are not transferable.

Q: I own a van with a private car licence plate, am I able to sign up for car washing packages?
A: Currently, our car wash services are only available for passenger cars.

Q: Will there be scratches from the wash?
A: We use fresh cloth and water on every car. This eliminates any possible dirt particles transfer between vehicles.

Q: I have coating on my car. Is your wash solution suitable?
A: We use MightyWash Wash & Wax solution for all washes. The solution is safe to use on all car surfaces.

Q: I would like to terminate my wash package.
A: For cancellations and refunds, please see Terms of Service for more details.

Q: I do not stay at the estates that you operate at, can I drive there for the car wash?
A: It is not recommended as our crew shuttle around different carparks. You may sign up for our Single Wash car wash service instead, which is available island wide.

General

Q: What are the operating hours?
A: Our office operating hours is from 10am to 6pm.

Q: What other services do you provide?
A: Apart from providing car grooming services, we also provide COE renewal, insurance renewal, buying, selling and consignment of vehicles.

Contact

Q: How can I contact you?
A:
Facebook: www.fb.com/CarsCollective
Instagram: @washcollective.sg
Email: wash@carscollective.sg

Main Office:
22 New Industrial Road
#05-02
PRIMAX
Singapore 536208

Billing

Q: What are the available modes of payment?
A: We accept Master, Visa, Apple Pay, Google Pay, PayPal, PayNow, take your pick!

Q: How do I make payment via PayNow?
A: Follow these steps for making payment via PayNow.

Q: I've made payment, when does my wash begin?
A: For scheduled HDB car wash, you'll receive a confirmation SMS sent to your registered mobile number with your 1st car wash date within 3 working days. For other grooming services, our crew will contact you to arrange for an appointment.