CNY Sparkle 5.0 Guide

Thank you for booking CNY Sparkle 5th edition! You are on your way to having a clean car to start off the year of the horse!

Please take note of the points below to ensure a smooth process on the day of the service.

1. During point of booking
   
   - You would have read the Terms & Conditions listed on the "product page" of the service. Here is a gentle reminder: 
   
   - You would also have acknowledged the following:
   
   
2. Prior to our arrival
   
   - Our crew will contact you when they are on their way to your place. You do not have to shift your vehicle way ahead of time.
   
   - We will try our best to be on time as per the timing on the Whatsapp confirmation. Please trust that any delays will be unforeseen and out of our control. Our CNY schedule is fully-booked, but not over-booked. 
   
   - For HDB multi-storey carparks, higher sheltered decks are preferred. This is because it is brighter, and more spacious at higher sheltered decks.
   
   - For Condominiums, car wash bays are strongly recommended as per your by-law requirements. If there is a queue (due to peak period) at the designated washing area, we may require you to drive over to the nearest HDB multi-storey carpark for the service in order not to delay our schedule.
   
   - For landed properties, please ensure that your porch is sheltered. Roadside washing is strictly prohibited for the safety of our crew.
   
   
3. During the service
   
   - You may head home to rest while our crew work on your vehicle. The service takes approximately 60 minutes. 
   
   - During the course of the service, the engine will not be turned on at all. Please ensure that your vehicle is already parked correctly so that our crew do not have to shift your vehicle. This is to prevent any misunderstandings.
   
   - During the course of the service, knobs and buttons on the dashboard may be accidentally pressed/adjusted. Child seats may also be moved to facilitate cleaning.
   
   
4. At the end of the service
   
   - Our crew will contact you at the end of the service. Please come back promptly to receive your vehicle.
   
   - Check and secure any child seats that may have been moved.
   
   - Check interior and exterior of your vehicle. Ensure that your vehicle has been received in good order and in satisfactory condition. We will not be able to provide any follow-up once our crew leave the carpark/premise.
   
   - Make payment via PayNow or Cash.

 

& That's all you will have to know! Thank you once again for having us clean your car in preparation of Chinese New Year. The entire team at Wash Collective wishes you the most prosperous new year ahead!